The multi award-winning English Riviera Visitor Information Centre is situated on Torquay harbourside and is open all year. The Centre is managed by the ERBID Company and handles over 100,000 enquiries per year through face-to-face counter visits, email, telephone and Social Media enquiries.

The English Riviera Visitor Information Centre is managed by Katrine Harrington and a small team of seasonal staff and volunteers. The Centre provides a ‘one stop shop’ for visitors, helping with all aspects of their stay, ranging from what to see and do, to information on public transport and parking. 

A wealth of free information is available in the Centre: leaflets for levy-paying businesses, maps, area guides and fact sheets. There is also a good selection of publications available to purchase, bringing in extra commercial revenue to the ERBID. These include local-interest reference and fiction books, guides and Ordnance Survey maps. 

Other visitor services include: What’s On, theatre bookings for Babbacombe Theatre and Palace Theatre, Stagecoach and Sightseeing Tour bus tickets, and the promotion of local events and festivals.

Promotional services for ERBID Businesses include:

• Opportunities for window poster display (contact the team for pricing)
• Opportunities for A-board display (contact the team for pricing)
• Opportunities for poster display around the resort (contact the team for pricing)
• Free Leaflet display
• Free promotion of events on the official English Riviera What’s On Calendar.
• To submit an event please click here. 

To contact the English Riviera Visitor Information Centre please call 01803 211211 or email enquiries@englishrivierabid.co.uk.

The English Riviera Visitor Information Centre is supported by a small number of carefully selected voluntary Visitor Information Points across the resort.

MEET THE VIC TEAM

Katrine Harrington, Visitor Information Manager

Katrine first started work as a Seasonal Information Assistant in March 1992 and returned for several years before pursuing a career in Estate Agency.  In 2009 the advantage of a failing property market gave her the opportunity to return to the job she has always loved.  

Having always lived within the English Riviera, Katrine has an excellent local knowledge and enjoys sharing and advising visitors with their often very diverse questions.  

Katrine has completed various training courses including Welcome to Excellence, Welcome International, Welcome All and DisabledGo and attained ‘Enjoy England' Foundation and Intermediate Awards.

Julie Sweet, Visitor Information Assistant

Julie has owned businesses in Torquay for the past 30 years, including The Bon Bon Shop, Quayside Gifts and Burridge’s Tearooms. Having sold the businesses and retiring she enjoys putting her extensive knowledge of the English Riviera to good use in the role of Visitor Information Assistant.

In her role, she especially enjoys drawing on her retail experience to create visual displays within the Visitor Information Centre. Julie loves talking to visitors and creating a rapport with people quickly so that she can give specific information on activities that would suit them during their holidays to the English Riviera.

In her spare time, Julie loves to explore the English Riviera, visiting the hidden gems and getting off the beaten track. 

Rachel Nuttall, Visitor Information Assistant

Rachel is from Torquay and her family owned a guesthouse for over 20 years.  She has worked as a receptionist at some of the local hotels, where she enjoyed welcoming visitors and assisting them during their stay.  

She is passionate about The English Riviera, and working at the Visitor Information Centre allows her to use her local knowledge to help visitors make the most of their time here and find their way around the Bay. 

In her spare time, Rachel loves to walk her dog on the many coast paths and beaches.