Quality Policy

As one of the UK’s premier resorts, the English Riviera offers a great choice of accommodation. As a valued customer it is important to us that you find accommodation that suits your budget and meets you needs, and that’s where star-ratings can help.

AA Quality RatingsVisit EnglandMuch of the accommodation on this web site is quality assured with properties having been inspected by either Visit England or the AA and being awarded either a quality star rating or an English Riviera Approved Accreditation. If you see a quality assessment logo next to your choice of accommodation, it means a quality assessor has visited that location and given it an official rating reflecting not only its facilities, such as ensuite rooms, but also the quality of its furnishings, décor and ambience, with more stars meaning better quality.

To check if a property has a current star rating or for more information on what levels of quality and facilities you should expect to find at each star rating , contact Quality in Tourism - the assessment service for VisitEngland.

A number of our accommodation businesses have also received notable awards food and hospitality as well as the prestigious Gold and Silver awards for exceptional quality, England for Excellence Awards. These businesses we are especially proud of and you will find them listed here in our Award Winning Places to Stay section.

You may find that some of the accommodation properties on our web site make no mention of any specific quality or star rating and that is because it is up to an individual business to decide what is right for them. In this regard you may find it useful to consider the reviews on Trip Advisor that are also included on the English Riviera official web site alongside the individual description of each property.

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