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Grading Information
Quality Assurance
All the accommodation on this website has been quality assessed by either Visit Britain or the AA, or has recently applied for a rating and is awaiting assessment. Please be aware that ratings may change throughout the year.
The two national assessing bodies now assess hotels and guest accommodation to the same criteria and award one to five stars. The stars reflect the overall quality of the experience.
The type of accommodation is shown clearly below the stars, as well as marked clearly on our website, within the individual listing. The categories are Hotel, Guest Accommodation, Self catering, Holiday, Touring and Camping Parks.
E.g. You could have a four star hotel, a four star guest accommodation, a four star holiday park and a four star self catering, the logo's would be the same, except for the category stated underneath the stars, which would read as one of the following categories, relevant to their type:
Hotels
Hotels have to be licensed, offer dinner at least 5 nights a week and have all rooms en-suite or with a private bathroom. A three star hotel will have rooms en-suite, room service and a permanently staffed reception. Five stars will have spacious rooms, some luxury suites, a lift to all floors and enhanced services such as a concierge.
Guest Accommodation/Guest House
Guest accommodation tend to be run by the owners themselves and have to provide certain additional facilities and services to gain a higher level of star rating. Three star accommodation will offer a bathroom not shared and a sink in the room (if not en suite). Five star accommodation will have all rooms en suite and will offer excellent customer service and a degree of luxury in the room.
Self Catering
The layout and the design of the accommodation and the range and quality of the kitchen equipment is assessed as well as the quality and comfort of the bedrooms and bathrooms and most importantly the cleanliness
Holiday, Touring and Camping Parks
The star rating reflects the overall quality of the park from one to five stars, five stars being reserved for parks of exceptional quality.
Gold and Silver Awards
For guest accommodations or hotels that go the extra mile to make your stay a special one, Gold or Silver Awards may be achieved and displayed alongside the official rating.
You may come across other categories on other sites, however, all of our accommodation falls within the above categories.
Other awards to look out for:
Green Tourism Business Scheme
Awarded to businesses delivering demonstrable environmental and green initiatives. Businesses must also provide consumers with a clear option to use sustainable products and services. There are three levels awarded depending on the quantity of initiatives implemented by the individual business; Bronze, Silver and Gold.
Welcome to Excellence
Welcome to Excellence is a programme which offers various levels of training in order to provide businesses with exceptional customer service experience. Welcome to Excellence is the only customer service training programme in the UK recommended by Regional Tourist Board Partnerships.
National Accessible Scheme
Some accommodation may display a grading under the National Accessible Scheme. The Scheme allows accommodation providers to display a rating to show that their property has been independently assessed and found to be meeting rigorous standards of accessibility. Properties can be assessed under any one, two or three categories - Mobility, Visual and Hearing, levels 1-2/3. Level 1 meeting the minimum standards and 2/3 being the highest.
If you would like any further information about any properties, please contact our Call Centre on 01803 211211 or you can contact the premises direct.
Please refer to the individual establishments own terms and conditions when making a booking. Your booking Contract is made between the Customer and the Supplier of the service (the Establishment). Please ensure that you check the Booking Conditions carefully at the time of booking - as varying terms and conditions are applied by each supplier.
Please note that the English Riviera Tourist Board has no statutory control over accommodation establishments or their method of operation and cannot become involved in legal or contractual matters between guests and establishments.
We hope you have an enjoyable stay, but if there is element of your holiday that you are not happy with, please don't wait until you return home to advise us of this. Please let the manager or staff know immediately as they will want to put things right there and then. If you feel dissatisfied you should put your views in writing to the appropriate inspecting body, (addresses are available through our Holiday Team on 01803 211211).
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